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Privacy Policy

Last Updated: 1 January 2024 | Effective Date: 1 January 2024

Queensway Grand Casino Resort ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit boardingrestaur.com or use our services.

1. Who We Are

We are Queensway Grand Casino Resort, located at 4 Queenscliff Road, Newcastle, NSW 2300, Australia. We are the data controller for the personal data collected through this website.

Contact for privacy matters: support@boardingrestaur.com

2. Information We Collect

2.1 Information You Give Us

When you fill out forms on our website, we may collect:

  • Your name
  • Email address
  • Phone number (if provided)
  • Your area of interest (e.g., gaming, dining, events)

2.2 Information Collected Automatically

When you browse our site, we may collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you visit and time spent on each page
  • Referring website address
  • Device type (mobile, desktop, tablet)

2.3 Cookies and Tracking

We use cookies to make our site work and to understand how visitors use it. See Section 6 below for full details on our cookie use.

3. How We Use Your Information

We use your data for the following reasons:

  • To respond to your enquiries and messages
  • To send you information you have asked for
  • To improve our website and services
  • To comply with legal and regulatory requirements
  • To send push notifications (only with your explicit consent)
  • To analyse site usage and improve user experience

We will never sell your personal information to third parties. We only share data as described in this policy.

4. Legal Basis for Processing

We process your data based on:

  • Consent: When you submit a form or accept cookies, you give us consent to process your data for that purpose.
  • Legitimate interest: We may process data to improve our services and ensure site security.
  • Legal obligation: We may process data to comply with Australian law and gaming regulations.

5. Data Sharing

We may share your data with:

  • Service providers: Companies that help us run our website (e.g., hosting, email services, analytics). These providers are bound by contract to protect your data.
  • Legal authorities: If required by law, court order, or government regulation.
  • OneSignal: We use OneSignal for push notifications. When you opt in, your email and basic information is processed by OneSignal under their privacy policy.

6. Cookies

Our website uses the following types of cookies:

Cookie Type Purpose Duration
Essential Required for the site to function. Includes cookie consent preferences. 1 year
Analytics Help us understand how visitors use the site. Anonymised usage data. Up to 2 years
Marketing Used to show relevant content. Only enabled with your consent. Up to 1 year

You can manage your cookie preferences at any time using the cookie settings on our website. You can also clear cookies through your browser settings.

7. Data Retention

We keep your personal data only as long as needed:

  • Contact form data: Retained for up to 24 months after your last interaction.
  • Cookie data: As specified in the cookie table above.
  • Analytics data: Retained for up to 26 months in anonymised form.

After the retention period, your data is securely deleted or anonymised.

8. Your Rights

Under Australian Privacy Law and GDPR (for EU/EEA visitors), you have the right to:

  • Access: Request a copy of the data we hold about you.
  • Correction: Ask us to fix any incorrect data.
  • Deletion: Ask us to delete your data (subject to legal obligations).
  • Restriction: Ask us to limit how we use your data.
  • Portability: Receive your data in a portable format.
  • Objection: Object to certain types of data processing.
  • Withdraw consent: Withdraw consent at any time for consent-based processing.

To exercise any of these rights, email us at support@boardingrestaur.com. We will respond within 30 days.

9. Data Security

We use SSL encryption on all pages. Access to personal data is restricted to authorised staff only. We conduct regular security reviews and updates.

10. International Data Transfers

Some of our service providers may be located outside Australia. When data is transferred overseas, we ensure adequate protection through contracts and compliance with applicable data protection laws.

11. Children's Privacy

Our website and services are not directed at anyone under 18 years of age. We do not knowingly collect data from children. If you believe we have collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy regularly.

13. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.